Work

20 years of experience

I have worked in a wide range of sectors and industries building my skills in a number of areas. Specific skills and methodologies include benefits realisation, cultural survey analysis, market analysis, business strategy development and planning, business case development, value proposition development, requirement gathering, team building and leadership, coaching and skill transfer, change management and leadership, stakeholder planning and engagement, negotiation, relationship building and account management.

Service Management

Service Management

Optimally delivered back office services can significantly improve your employee experience and performance as well as enhance your employee proposition to attract high performers. I work with you to develop, build and implement Service Management models to deliver efficient and effective back office shared services. Particular areas of expertise include HR and IT Services using a variety of Enterprise Systems such as Oracle, SAP and ServiceNow.

Outsourcing

Outsourcing

If the delivery of your back office functions is a distraction to your core business you may want to consider outsourcing. I will work with you to determine the business case, organisational appetite and operating model for the proposed outsourced service. My experience of outsourced Services includes IT, HR, Finance and Procurement.

Stakeholder Engagement

Stakeholder Engagement

Large organisational transformations often involve multiple stakeholders at varying levels of the organisation and a high percentage of change programmes fail due to lack of focus in this area. I will work with you to understand the context and complexity of the change and build a stakeholder engagement approach that will drive the change to deliver your desired outcomes.

Cultural Change

Cultural Change

The collective set of values and behaviours of your organisation represents the organisational personality and this is reflected in the services or products you deliver. As an accredited assessor in Human Synergistics Methodology; I will work with you and your organisation to assess the current cultural profile at individual, team or organisational level, determining the most appropriate activities to drive achievement of all of your organisations stated strategic objectives.

Case studies

Examples of my work

Stakeholder Engagement & Outsourced HR at Northern Ireland Civil Service (NICS) – I worked with Northern Ireland Civil Service, Fujitsu and ...

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IT Critical Processes and IT Service Management at RBS – I work with a broad range of stakeholders in the optimisation of IT Critical Processes and ...

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Testimonials

Maureen was an exemplary MBA student with an extremely focused, perceptive approach and the ability to take on and lead teams of widely varying i... Read More

Dr Joanna Berry
Engagement Director
Newcastle University

I worked with Maureen for over 7 years - she is a consummate professional with a fantastic set of skills in HR Transformation, Organisational Cha... Read More

Dierdre Hardy
Director of Consulting
Fujitsu Services

Maureen is an inspiration to work with and to learn from. She has a wealth of business consulting experience, which is evident from the moment yo... Read More

Katie Turner
Programme Lead
RBS